Refund Policy

Refund handling depends on the project, accepted proposal, work status and payment circumstances.

Before payment

Customers should review the proposal scope, price and delivery estimate carefully before accepting and paying.

After work begins

If there is a disagreement, use the portal dispute process so the project, customer, expert and reason are recorded together for review.

Payment processor records

Where a payment provider is used, refund processing may also be subject to that provider's transaction status and rules.